You are a corporate client?
You are welcomed to contact as a corporate client or ask us for a personal contact. MBE is a pure corporate bank and does not serve private clients.
Please send us a message stating your company name, your request and your contact details to
customer.relations@misr.de
Client information on data protection
Bank Address
Misr Bank - Europe GmbH
Marienstraße 15
60329 Frankfurt am Main
Deutschland
Post Address
Misr Bank - Europe GmbH
Postfach 10 15 64
60015 Frankfurt am Main
Deutschland
General contact information
For general Information: info@misr.de
For the MBE Export Financing programme: exportfinance@misr.de
Telephone: 0049 69 / 29974 - 0
Fax: 0049 69 / 29974 - 600
Client Complaints
As client satisfaction is a major concern, Misr Bank-Europe GmbH has established an internal complaints desk, which according to a determined procedure will take good care of your complaint in a reasonable and timely manner. Preferably, any discrepancy should be cleared up with you in a direct conversation.
In the first instance you should get in touch with your relationship manager and notify him/her of your complaint.
In case your account manager is not a position to provide a remedy he/she will refer you to his/her line manager. If you would rather not speak to your account manager about your complaint, or he / she is unavailable, please ask to speak to his/her line manager. Additionally, if you do not deem this proper for you, then please send your complaint to the following E-mail address:
complaints@misr.de
For further Information on MBE’s internal complaints handling procedure, please refer to our document “ Information on client complaints”.
INFORMATION ON CLIENT COMPLAINTS